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Today, the economy is undergoing a paradigm shift from product
to service Today, we are witnessing a new era where the
customers are in charge. Organizations need to fundamentally
rethink their strategies-reduce costs, work harder and employ
better people but more than that they need to attract new
customers and retain the existing ones. The answer therefore
lies outside the company. Customer relationship is the most
valuable asset of an enterprise, may be even more that the
employees. The electronic front door leverages technology,
placing the customer in the driver’ seat. It redefines the basic
business process around customers and prospects, allowing them
to do business with the enterprise at their will. |
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